VMAX-99
[DW-VA1G4]Changing Quick Setup configuration watchdog reboot happened. *Fixed*
Description
F/W: 1.0.8.0
Model: DW-VA1G48xT
RECORD > QUICK SETUP - Changing the resolution and FPS on Local side and Browser side. The Browser side caused a Watchdog Reboot x6.
Local side - The system would reboot and stay online long enough to let me login and the reboot again. I was able to be quick enough to export the system log file.
The following image is from the system log:
Check the below drop down for possible scenario to reproduce the Watchdog reboot.
REPRODUCED LITE[on] and quick setup configuration with max settings.
No F/W recovery was needed. The system stays online long enough to turn off Quick Setup option. When off the watchdog reboot no longer happens.
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Brandon Krebs
updated the
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at
1 March 2023, 21:17
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This issue relates to VMAX-189
Brandon Krebs
updated the
Fix Version
at
24 February 2023, 17:45
None
→
v1.0.9.0 - VMAX A1 G4
Brandon Krebs
updated the
Resolution
at
24 February 2023, 16:35
None
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Done
Brandon Krebs
changed the
Status
at
24 February 2023, 16:35
In Progress
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Done
Brandon Krebs
updated the
Summary
at
24 February 2023, 16:35
[DW-VA1G4]Changing Quick Setup configuration watchdog reboot happened. *Fixed
→
[DW-VA1G4]Changing Quick Setup configuration watchdog reboot happened. *Fixed*
Brandon Krebs
updated the
Summary
at
24 February 2023, 16:35
[DW-VA1G4]Changing Quick Setup configuration watchdog reboot happened.
→
[DW-VA1G4]Changing Quick Setup configuration watchdog reboot happened. *Fixed
Brandon Krebs
changed the
Status
at
2 February 2023, 18:19
In Review
→
In Progress
Brandon Krebs
changed the
Status
at
1 February 2023, 23:39
To Do
→
In Review
Brandon Krebs
updated the
Description
at
30 January 2023, 23:42
*F/W: 1.0.8.0*
*Model: DW-VA1G48xT*
----
*RECORD > QUICK SETUP -* Changing the resolution and FPS on Local side and Browser side. The Browser side caused a Watchdog Reboot x6.
Local side - The system would reboot and stay online long enough to let me login and the reboot again. I was able to be quick enough to export the system log file.
{color:#bf2600}_The following image is from the system log:_ {color}
!image-20230130-213406.png|width=902,height=1038!
{color:#bf2600}*_Check the below drop down for reproducing Watchdog reboot._* {color}
*Factory Default in an attempt to reproduce symptom:*
{color:#FF5630}*[ REPRODUCED ]*{color} LITE[on] and quick setup configuration with max settings.
!image-20230130-221411.png|width=899,height=604!
!image-20230130-221445.png|width=886,height=615!
No F/W recovery was needed. The system stays online long enough to turn off Quick Setup option. When off the watchdog reboot no longer happens.
→
*F/W: 1.0.8.0*
*Model: DW-VA1G48xT*
----
*RECORD > QUICK SETUP -* Changing the resolution and FPS on Local side and Browser side. The Browser side caused a Watchdog Reboot x6.
Local side - The system would reboot and stay online long enough to let me login and the reboot again. I was able to be quick enough to export the system log file.
{color:#bf2600}_The following image is from the system log:_ {color}
!image-20230130-213406.png|width=902,height=1038!
{color:#bf2600}*_Check the below drop down for possible scenario to reproduce the Watchdog reboot._* {color}
*Factory Default in an attempt to reproduce symptom:*
{color:#FF5630}*[ REPRODUCED ]*{color} LITE[on] and quick setup configuration with max settings.
!image-20230130-221411.png|width=899,height=604!
!image-20230130-221445.png|width=886,height=615!
No F/W recovery was needed. The system stays online long enough to turn off Quick Setup option. When off the watchdog reboot no longer happens.
Brandon Krebs
updated the
Description
at
30 January 2023, 22:28
*F/W: 1.0.8.0*
*Model: DW-VA1G48xT*
----
*RECORD > QUICK SETUP -* Changing the resolution and FPS on Local side and Browser side. The Browser side caused a Watchdog Reboot x6.
Local side - The system would reboot and stay online long enough to let me login and the reboot again. I was able to be quick enough to export the system log file.
{color:#bf2600}_The following image is from the system log:_ {color}
!image-20230130-213406.png|width=902,height=1038!
{color:#bf2600}*_Check the below drop down for reproducing Watchdog reboot._* {color}
*Factory Default in an attempt to reproduce symptom:*
{color:#FF5630}*[ REPRODUCED ]*{color} LITE[on] and quick setup configuration with max settings.
{color:#bf2600}_Please refer to the following images for configuration settings:_ {color}
!image-20230130-221411.png|width=899,height=604!
!image-20230130-221445.png|width=886,height=615!
No F/W recovery was needed. The system stays online long enough to turn off Quick Setup option. When off the watchdog reboot no longer happens.
→
*F/W: 1.0.8.0*
*Model: DW-VA1G48xT*
----
*RECORD > QUICK SETUP -* Changing the resolution and FPS on Local side and Browser side. The Browser side caused a Watchdog Reboot x6.
Local side - The system would reboot and stay online long enough to let me login and the reboot again. I was able to be quick enough to export the system log file.
{color:#bf2600}_The following image is from the system log:_ {color}
!image-20230130-213406.png|width=902,height=1038!
{color:#bf2600}*_Check the below drop down for reproducing Watchdog reboot._* {color}
*Factory Default in an attempt to reproduce symptom:*
{color:#FF5630}*[ REPRODUCED ]*{color} LITE[on] and quick setup configuration with max settings.
!image-20230130-221411.png|width=899,height=604!
!image-20230130-221445.png|width=886,height=615!
No F/W recovery was needed. The system stays online long enough to turn off Quick Setup option. When off the watchdog reboot no longer happens.
Brandon Krebs
updated the
Description
at
30 January 2023, 22:17
*F/W: 1.0.8.0*
*Model: DW-VA1G48xT*
----
*RECORD > QUICK SETUP -* Changing the resolution and FPS on Local side and Browser side
The Browser side caused a Watchdog Reboot x6.
Local side - The system would reboot and stay online long enough to let me login and the reboot again. I was able to be quick enough to export the system log file.
{color:#bf2600}_The following image is from the system log:_ {color}
!image-20230130-213406.png|width=902,height=1038!
{color:#bf2600}*_Check the below drop down for reproducing Watchdog reboot._* {color}
*Factory Default in an attempt to reproduce symptom:*
{color:#FF5630}*[ REPRODUCED ]*{color} LITE[on] and quick setup configuration with max settings.
{color:#bf2600}_Please refer to the following images for configuration settings:_ {color}
!image-20230130-221411.png|width=899,height=604!
!image-20230130-221445.png|width=886,height=615!
→
*F/W: 1.0.8.0*
*Model: DW-VA1G48xT*
----
*RECORD > QUICK SETUP -* Changing the resolution and FPS on Local side and Browser side. The Browser side caused a Watchdog Reboot x6.
Local side - The system would reboot and stay online long enough to let me login and the reboot again. I was able to be quick enough to export the system log file.
{color:#bf2600}_The following image is from the system log:_ {color}
!image-20230130-213406.png|width=902,height=1038!
{color:#bf2600}*_Check the below drop down for reproducing Watchdog reboot._* {color}
*Factory Default in an attempt to reproduce symptom:*
{color:#FF5630}*[ REPRODUCED ]*{color} LITE[on] and quick setup configuration with max settings.
{color:#bf2600}_Please refer to the following images for configuration settings:_ {color}
!image-20230130-221411.png|width=899,height=604!
!image-20230130-221445.png|width=886,height=615!
No F/W recovery was needed. The system stays online long enough to turn off Quick Setup option. When off the watchdog reboot no longer happens.
Brandon Krebs
updated the
Description
at
30 January 2023, 22:16
*F/W: 1.0.8.0*
*Model: DW-VA1G48xT*
----
*RECORD > QUICK SETUP -* Changing the resolution and FPS on Local side and Browser side
The Browser side caused a Watchdog Reboot x6.
Local side - The system would reboot and stay online long enough to let me login and the reboot again. I was able to be quick enough to export the system log file.
{color:#bf2600}_The following image is from the system log:_ {color}
!image-20230130-213406.png|width=902,height=1038!
*Factory Default in an attempt to reproduce symptom:*
{color:#FF5630}*[ REPRODUCED ]*{color} LITE[on] and quick setup configuration with max settings.
{color:#bf2600}_Please refer to the following images for configuration settings:_ {color}
!image-20230130-221411.png|width=899,height=604!
!image-20230130-221445.png|width=886,height=615!
→
*F/W: 1.0.8.0*
*Model: DW-VA1G48xT*
----
*RECORD > QUICK SETUP -* Changing the resolution and FPS on Local side and Browser side
The Browser side caused a Watchdog Reboot x6.
Local side - The system would reboot and stay online long enough to let me login and the reboot again. I was able to be quick enough to export the system log file.
{color:#bf2600}_The following image is from the system log:_ {color}
!image-20230130-213406.png|width=902,height=1038!
{color:#bf2600}*_Check the below drop down for reproducing Watchdog reboot._* {color}
*Factory Default in an attempt to reproduce symptom:*
{color:#FF5630}*[ REPRODUCED ]*{color} LITE[on] and quick setup configuration with max settings.
{color:#bf2600}_Please refer to the following images for configuration settings:_ {color}
!image-20230130-221411.png|width=899,height=604!
!image-20230130-221445.png|width=886,height=615!
Brandon Krebs
updated the
Description
at
30 January 2023, 22:15
*F/W: 1.0.8.0*
*Model: DW-VA1G48xT*
----
*RECORD > QUICK SETUP -* Changing the resolution and FPS on Local side and Browser side
The Browser side caused a Watchdog Reboot x6.
Local side - The system would reboot and stay online long enough to let me login and the reboot again. I was able to be quick enough to export the system log file.
{color:#bf2600}_The following image is from the system log:_ {color}
!image-20230130-213406.png|width=902,height=1038!
*Factory Default in an attempt to reproduce symptom:*
{color:#FF5630}*[ REPRODUCED ]*{color} LITE[on] and quick setup configuration with max settings.
→
*F/W: 1.0.8.0*
*Model: DW-VA1G48xT*
----
*RECORD > QUICK SETUP -* Changing the resolution and FPS on Local side and Browser side
The Browser side caused a Watchdog Reboot x6.
Local side - The system would reboot and stay online long enough to let me login and the reboot again. I was able to be quick enough to export the system log file.
{color:#bf2600}_The following image is from the system log:_ {color}
!image-20230130-213406.png|width=902,height=1038!
*Factory Default in an attempt to reproduce symptom:*
{color:#FF5630}*[ REPRODUCED ]*{color} LITE[on] and quick setup configuration with max settings.
{color:#bf2600}_Please refer to the following images for configuration settings:_ {color}
!image-20230130-221411.png|width=899,height=604!
!image-20230130-221445.png|width=886,height=615!
Brandon Krebs
updated the
Description
at
30 January 2023, 22:13
*F/W: 1.0.8.0*
*Model: DW-VA1G48xT*
----
*RECORD > QUICK SETUP -* Changing the resolution and FPS on Local side and Browser side
The Browser side caused a Watchdog Reboot x6.
Local side - The system would reboot and stay online long enough to let me login and the reboot again. I was able to be quick enough to export the system log file.
{color:#bf2600}_The following image is from the system log:_ {color}
!image-20230130-213406.png|width=902,height=1038!
→
*F/W: 1.0.8.0*
*Model: DW-VA1G48xT*
----
*RECORD > QUICK SETUP -* Changing the resolution and FPS on Local side and Browser side
The Browser side caused a Watchdog Reboot x6.
Local side - The system would reboot and stay online long enough to let me login and the reboot again. I was able to be quick enough to export the system log file.
{color:#bf2600}_The following image is from the system log:_ {color}
!image-20230130-213406.png|width=902,height=1038!
*Factory Default in an attempt to reproduce symptom:*
{color:#FF5630}*[ REPRODUCED ]*{color} LITE[on] and quick setup configuration with max settings.
Brandon Krebs
deleted a
Comment
at
30 January 2023, 22:13
Unknown User
created the
Issue
at
30 January 2023, 21:37
Details
Priority
Highest
Created: 30 January 2023, 21:37
Updated:
1 March 2023, 21:17