Update the SMS endpoint implementation for TWW provider
Description
Contact
- @Bruno Furtado
- @henrique.cavarsan
Problem
On February 21, 2024, the Clockin team began reporting cases of customers not receiving SMSs. We identified there was a change in the TWW provider's communication protocol. This change impact the platform and we stop to send SMS using this provider.
This is the statement from TWW:
This is the example of request and response (we receive 200 but the mdmSmsResponse param has a message with NOK, indicating a problem).
curl --location --request POST 'https://api.carol.ai/api/v1/sms?fromNumber=%2B5521933007022&toNumber=%2B5541...&text=test' \
--header 'Accept: application/json' \
--header 'Content-Type: application/json' \
--header 'Authorization: TOKEN'
{
"data": {
"mdmCreated": "2024-02-22T18:15:20.022Z",
"mdmCreatedUser": "bruno.furtado@totvslab.com",
"mdmEntityType": "mdmSmsLog",
"mdmId": "5726f2a788d84492a687e112090b6fe2",
"mdmLastUpdated": "2024-02-22T18:15:20.022Z",
"mdmPhoneNumber": " 5541...",
"mdmSmsMessage": "test",
"mdmSmsProvider": "TWW",
"mdmSmsReason": "API",
"mdmSmsResponse": "<?xml version=\"1.0\" encoding=\"utf-8\"?><soap:Envelope xmlns:soap=\"http://schemas.xmlsoap.org/soap/envelope/\" xmlns:xsi=\"http://www.w3.org/2001/XMLSchema-instance\" xmlns:xsd=\"http://www.w3.org/2001/XMLSchema\"><soap:Body><EnviaSMSResponse xmlns=\"https://www.twwwireless.com.br/reluzcap/wsreluzcap\"><EnviaSMSResult>NOK</EnviaSMSResult></EnviaSMSResponse></soap:Body></soap:Envelope>\n",
"mdmSmsSuccess": true,
"mdmTenantId": "ad0f39bf99d340cb84bba9d56bba8a9a",
"mdmUpdatedUser": "bruno.furtado@totvslab.com"
},
"success": true
}It is only impacting this provider (TWILIO is working well).
Solution
It is necessary to update our implementation to follow the new protocol from TWW. And here we have the link with the documentation: https://docs-pt.sinch.com/documentacao-tecnica/todas-as-integracoes/sms-api
More details
Acceptance criteria
- Implement new communication protocol with the TWW provider.
Activity
Show:
Details
Priority
HighestAssignee
André Pereira de Oliveira
Reporter
Robson Thanael Poffo
Labels
CAROL_BACKLOG_REVIEWRED_PHONE
Due Date
14 March 2024
Fix versions
CAPL_4.00
Created
22 February 2024, 17:13
Updated
13 March 2024, 09:33
More fields
Created: 22 February 2024, 20:13
Updated:
13 March 2024, 12:33
This issue was automatically transitioned to WAITING DEPLOY, as its PR was just merged into master branch in Github.
Github user douglascoimbra has just approved a PR (added as Shard Assignee in this Jira issue).
fix: https://totvslabs.atlassian.net/browse/CAPL-5561#icft=CAPL-5561 update service TWW
This issue was automatically transitioned to QA REVIEW, as its PR was just approved in Github.
This issue was automatically transitioned to REVIEW, as its PR (not DRAFT and not WIP) was just created in Github.
fix: https://totvslabs.atlassian.net/browse/CAPL-5561#icft=CAPL-5561 update service TWW
SMS WITHOUT TWW PARAMETER
TWW PARAMETER ON THE TENANT
This issue was automatically transitioned to REVIEW, as its PR (not DRAFT and not WIP) was just created in Github.
fix: https://totvslabs.atlassian.net/browse/CAPL-5561#icft=CAPL-5561 update service TWW
Message thread link on #red-phone channel:
https://totvscarol.slack.com/archives/C03NT4US9J9/p1708632889339509
@Robson Thanael Poffo ,
@Geny Isam Hamud Herrera ,
This issue was planned to be delivered until 2024-03-01. You can check that by consulting the issue in the Due Date field.
Dates already planned for this issue: 2024-03-01
If External Issue Link field is filled, customer was also informed on JIRA TOTVS.