💬 INTEGRATION TASK - Intercom Support Setup

Task Type: Customer Support Integration
Platform: FlutterFlow + Intercom SDK

Objective:

Integrate Intercom customer support system into the app's drawer menu to provide users with direct access to help and support.

Requirements:

Intercom Integration:

• Add Intercom SDK to FlutterFlow project

• Configure Intercom workspace and app settings

• Set up user identification and tracking

• Implement support chat functionality

UI Implementation:

• Add "Support" or "Help" option in drawer menu

• Design appropriate icon and placement

• Ensure consistent UI styling

• Handle different screen sizes and orientations

User Experience:

• Launch Intercom messenger when support is tapped

• Pre-populate user information for context

• Ensure smooth transition to chat interface

• Handle offline/connection scenarios gracefully

Configuration:

• Set up Intercom workspace if not exists

• Configure automated responses and workflows

• Set up basic help articles and FAQs

• Test integration thoroughly

Technical Implementation:

1. Add Intercom Flutter package to project

2. Configure Intercom API keys and settings

3. Initialize Intercom SDK in app startup

4. Add support button to drawer navigation

5. Implement user identification flow

6. Test on both iOS and Android platforms

Success Criteria:

• [ ] Intercom SDK successfully integrated

• [ ] Support option visible in drawer menu

• [ ] Chat interface launches correctly

• [ ] User information properly passed to Intercom

• [ ] Works consistently on iOS and Android

• [ ] Error handling implemented for connection issues

• [ ] Basic help content configured in Intercom

Estimated Time: 3-4 hours