AP-2389
Issues with automatic reminders for Email steps
Description
Automatic reminders for Email steps are either not sent at all or come with wrong links / are empty.
The issue behavior depends on chosen notification mechanism:
-
If it’s different than Slack, the automatic reminder is not sent at all.
-
When it is Slack, the notification is sent via both email and Slack message, though with issues - mail has wrong links and Slack message contains no body.
The findings depending on the notification mechanism can be found in table below:
|
Notification method |
Results |
|---|---|
|
Direct Email |
no reminder |
|
Jira Notification / Comment Mention (falls back to direct email) |
no reminder |
|
Slack (sends both Slack messages and mails) |
Email reminder contains links to Jira; Slack message is empty (see screenshots below) |
Reminder sent via mail when Slack notifications are enabled:
Reminder sent via Slack:
Details
Priority
High