Error arises when accessing issues updated by deleted users

Description

Users face issues when trying to access issues from the board shares and filter shares that have been created or last updated by a user who is no longer present in the Jira instance (i.e., a deleted user).


Steps to reproduce

  1. Add a Jira user to your instance

  2. Grant the new user Jira project admin access

  3. Navigate to Project settings using this user's account

  4. Create a new board or filter share, or update existing ones

  5. Delete the aforementioned user from the Jira instance

  6. Open the board or filter share as an external user

  7. Attempt to access any issues on the board

  8. Observe the error as the share page fails to render

Expected Behavior

Information about restrictions should be displayed to user

Restricted issue/filter/board/timelineThe issue/filter/board/timeline share link you're trying to access is currently unavailable due to changes in internal permissions.Please reach out to the individual who shared this link with you.Why is this happening?

All kind of shared links should be checked issue/filter(issue)/board(issue)/roadmap(issue).

Actual Behavior

An error arises, causing the share page to fail to render.

Based on customer report

Error log

[00000000cf1c31f5] 2023-08-18T14:48:30.815+02:00 ERROR 3933028 --- [XNIO-1 task-5] o.a.j.s.s.external.SharePageController   : Error while rendering share page: /issue/88658/user_is_not_on_instance/QA-93,POST https://parsashivaqa.atlassian.net/rest/api/3/search failed with HTTP status code 403ovh.atlasinc.connect.jira.Jira$JiraException: POST https://parsashivaqa.atlassian.net/rest/api/3/search failed with HTTP status code 403    at ovh.atlasinc.connect.jira.Jira$HttpErrorHandler.apply(Jira.java:1112)    at ovh.atlasinc.connect.jira.Jira$HttpErrorHandler.apply(Jira.java:1097)    at ovh.atlasinc.guarana.http.HttpClient.checkHttpStatus(HttpClient.java:354)    at ovh.atlasinc.guarana.http.HttpClient.exchange(HttpClient.java:339)    at ovh.atlasinc.guarana.http.HttpClient.exchange(HttpClient.java:321)    at ovh.atlasinc.guarana.http.HttpClient.post(HttpClient.java:82)    at ovh.atlasinc.connect.jira.Jira.jqlReq(Jira.java:507)    at ovh.atlasinc.connect.jira.Jira.jql(Jira.java:499)    at ovh.atlasinc.jira.share.share.external.SupportUnit.lambda$createBoardCloudIssueContextLevel1$39(SupportUnit.java:592)    at java.base/java.util.concurrent.CompletableFuture$AsyncSupply.run(CompletableFuture.java:1768)    at java.base/java.util.concurrent.CompletableFuture$AsyncSupply.exec(CompletableFuture.java:1760)    at java.base/java.util.concurrent.ForkJoinTask.doExec(ForkJoinTask.java:387)    at java.base/java.util.concurrent.ForkJoinPool$WorkQueue.topLevelExec(ForkJoinPool.java:1312)    at java.base/java.util.concurrent.ForkJoinPool.scan(ForkJoinPool.java:1843)    at java.base/java.util.concurrent.ForkJoinPool.runWorker(ForkJoinPool.java:1808)    at java.base/java.util.concurrent.ForkJoinWorkerThread.run(ForkJoinWorkerThread.java:188)

Child issues

Issue Type Icon ESFJ-571 Restricted share documentation Priority: Medium Assignee:
Backlog

Linked issues

relates to
Issue Type Icon SUP-242 Getting error message when navigating to an issue Priority: Medium Assignee:
Closed
Issue Type Icon ESFJ-569 Improve Share Accessibility when user in Jira instance is disabled/removed Priority: Medium Assignee:
Released
Issue Type Icon SUP-272 External Share - Internal Comments on Software Projects Showing Priority: Medium Assignee:
Closed