Improve Share Accessibility when user in Jira instance is disabled/removed
Description
When shares are accessed via user API calls and the users linked to these shares are no longer available,
the shares become inaccessible to external users.
Definition:
Access → Jira user account has no access to Jira or account was deleted or maybe some other cases??
We can provide in project configuration an option to automatically select new share actor
if previous share actor lost access to Jira instance.
Can we detect this upon share render?
If yes and we detect that share owner lost access we should change share actor to the one from project configuration.
Can we detect this upon share render - Yes, we can detect it and change actor.
What was done within this ticket:
Added enable/disable button and user picker in project config, to automatically set reserve actor
-
In case of opening share by external link:If current actor has no permission to access Jira instance, we check if reserve actor (one from project config) has permission.
If also does not have access, we display the share as if was disabled.
If reserve actor has access, we open share as reserve actor (but not change actor permanently in the db)
-
Logic of checking if actor has access to Jira instance:
In case of user API calls :The situation looks similar to the above, except that if the user does not have access to the Jira instance then 401
UNAUTHORIZEDis returned.
For Testing:
How that can be tested?- Just by giving/removing access to user account to Jira instance and trying to open share in normal way or API call.
Due to my research, there are three cases if user has no access to Jira instance:
User access is suspended
-
User account status is active, but does not belong to group membership
-
User’s account is deleted
Child issues
ESFJ-1363
Share actor
Linked issues
ESFJ-567
Error arises when accessing issues updated by deleted users
SUP-242
Getting error message when navigating to an issue
Activity
Details
Priority
Medium
@Krzysztof Bogdan 🏓
@Daniel Siara Changes requested
@Krzysztof Bogdan Description updated, so can you take a look into code?
@Daniel Siara Looks good 👍 Please update issue description.
@Krzysztof Bogdan Please let me know if you have any questions to this description, or I am doing anything wrong
Can we detect this upon share render- Yes, we can detect it and change actor.What was done within this ticket:Added enable/disable button and user picker in project config, to automatically set reserve actor
In case of opening share by external link:If current actor has no permission to access Jira instance, we check if reserve actor (one from project config) has permission.
If also does not have access, we display the share as if was disabled.
If reserve actor has access, we open share as reserve actor (but not change actor permanently in the db, should we?)
Logic of checking if actor has access to Jira instance:
In case of user API calls :The situation looks similar to the above, except that if the user does not have access to the Jira instance then 401
UNAUTHORIZEDis returned.How that can be tested?- Just by giving/removing access to user account to Jira instance and trying to open share in normal way or API call.Due to my research, there are three cases if user has no access to Jira instance:
User access is suspended
User account status is active, but does not belong to group membership
User’s account is deleted
@Daniel Siara Please review ticket description:
Please specify what was done within this ticket. How it works. When/what we do at what point.
How that can be tested.
@Krzysztof Bogdan Which questions are still open?
We can detect lost-access situation before share render and substitute to “reserve actor“ (opening share using external link / API call)\
There are 3 cases of losing access to Jira:
Admin removed user’s
Group membership/Product accessUser has suspended access
User’s account was deleted
The easiest way to find out if user has access to Jira instance is to do some simple api call by this user (getPriorities or some other basic api call) and catch good error.
Do you have any other cases about this task?
@Daniel Siara What should I review?
There are still open questions in issue description.
Can you elaborate what you want me to review?
Hello @Krzysztof Bogdan,
Task is ready for review.
@Daniel Siara please make sure reviewer
have easy access to contend to be reviewed.
If this is code change. Please make sure PR is created.
If this is new documentation, blogpost, etc. Please provide link to page.