Enable issue and custom field population in issue creation for external users

Description

Add the ability to include custom fields in the issue creation screen for external share users.
This feature should allow users to view and modify custom fields when creating issues.

Accepted criteria

Custom fields should be visible and editable for external share users in the issue creation screen.
We should read what fields are required on create screen and allow external user to edit them

Fields

Only found as “single” (non array type):

Type	system	custom	notes
any		`com.pyxis.greenhopper.jira:gh-lexo-rankcom.atlassian.jpo:jpo-custom-field-parentcom.atlassian.jira.ext.charting:timeinstatuscom.atlassian.jconnect.jconnect-plugin:locationcom.pyxis.greenhopper.jira:gh-epic-link... more ...`	❌ No need to support it right now. Maybe once will will integrate with some plugins.
comments-page	comment	❌
date	duedate	`com.atlassian.jira.plugin.system.customfieldtypes:datepickercom.atlassian.jpo:jpo-custom-field-baseline-startcom.atlassian.jpo:jpo-custom-field-baseline-end`	✅
datetime	statuscategorychangedate, resolutiondate, lastViewed, created, updated	`com.atlassian.jira.plugin.system.customfieldtypes:datetimecom.atlassian.servicedesk:sd-request-feedback-datecom.atlassian.jira.ext.charting:firstresponsedateread-only-date-issue-field... more ...`	✅
issuerestriction	issuerestriction		❌ no need to support it
number	timespent, timeoriginalestimate, aggregatetimespent, aggregatetimeestimate, workratio, timeestimate, aggregatetimeoriginalestimate	`jira.polaris:formulajira.polaris:booleancom.atlassian.jira.plugins.proforma-managed-fields:forms-locked-field-cftypecom.atlassian.jira.plugins.proforma-managed-fields:forms-total-field-cftype... more ...`	✅
object		`... some auto-generated trash ...`	❌
option-with-child		`com.atlassian.jira.plugin.system.customfieldtypes:cascadingselect`	✅
priority	priority		✅
progress	aggregateprogress, progress		✅
project	project	`com.atlassian.jira.plugin.system.customfieldtypes:project`	✅
resolution	resolution		✅
sd-approvals		`com.atlassian.servicedesk.approvals-plugin:sd-approvals`	❌
sd-customerrequesttype		`com.atlassian.servicedesk:vp-origin`	✅
sd-feedback		`com.atlassian.servicedesk:sd-request-feedback`	❌
sd-request-lang		`com.atlassian.servicedesk.servicedesk-lingo-integration-plugin:sd-request-language`	✅
sd-servicelevelagreement		`com.atlassian.servicedesk:sd-sla-field`	✅
securitylevel	security		❌ no need to support it
status	status		✅
team		`com.atlassian.jira.plugin.system.customfieldtypes:atlassian-team`	✅
timetracking	timetracking		❌
votes	votes		❌
watches	watches		❌

Only as array:

Type	system	custom	notes
issuelinks	subtasks, issuelinks		❌
attachment	attachment		✅
worklog	worklog		❌
json		`com.pyxis.greenhopper.jira:gh-sprint`	❓ Needs research
sd-customerorganization		`com.atlassian.servicedesk:sd-customer-organizations`	✅
component	component		✅
service-entity-field		`com.atlassian.jira.plugins.service-entity:service-entity-field-cftype`	✅
cmdb-object-field		`com.atlassian.jira.plugins.cmdb:cmdb-object-cftype`	❓ Needs research
sd-asset		`com.atlassian.servicedesk.assets-plugin:assetfield`	❓ Needs research

Mixed, found as single and as array:

Type	system	custom	notes
option		`com.atlassian.jira.plugin.system.customfieldtypes:selectcom.atlassian.jira.plugin.system.customfieldtypes:multicheckboxescom.atlassian.jira.plugin.system.customfieldtypes:jwm-categorycom.pyxis.greenhopper.jira:gh-epic-statuscom.atlassian.jira.plugin.system.customfieldtypes:multiselectcom.atlassian.jira.plugin.system.customfieldtypes:radiobuttons`	✅
user	creator, assignee, reporter	`com.atlassian.jira.plugin.system.customfieldtypes:peoplecom.atlassian.jira.plugin.system.customfieldtypes:multiuserpickercom.atlassian.servicedesk:sd-request-participantscom.atlassian.jira.plugin.system.customfieldtypes:userpickercom.atlassian.jira.toolkit:participants... more ...`	✅
string	labels, description, summary, environment	`jira.polaris:intervalcom.atlassian.jira.plugin.system.customfieldtypes:textarearead-only-string-issue-fieldcom.atlassian.jira.plugin.system.customfieldtypes:textfieldcom.atlassian.jira.plugin.system.customfieldtype... more ...`	✅ This requires research. How to know if this is rich text and which one is simple string? Only by ‘custom’ field? For rich text we need to use custom WYSIWYG editor. Labels - simple comma separated string.
version	fixVersions, versions	`com.atlassian.jira.plugin.system.customfieldtypes:versioncom.atlassian.jira.plugin.system.customfieldtypes:multiversion`	✅
group		`com.atlassian.jira.plugin.system.customfieldtypes:multigrouppickercom.atlassian.jira.plugin.system.customfieldtypes:grouppicker`	✅
option2		`com.atlassian.plugins.atlassian-connect-plugin:com.gebsun.plugins.jira.issuechecklist__issue-checklist-templatescom.atlassian.plugins.atlassian-connect-plugin:eu.softwareplant.bigpicture__modecom.atlassian.plugins.atlassian-connect-plugin:eu.softwareplant.bigpicture__risk-probabilitycom.atlassian.plugins.atlassian-connect-plugin:eu.softwareplant.bigpicture__risk-consequencecom.atlassian.plugins.atlassian-connect-plugin:io.tempo.jira__team... more ...`	❓ Requires research

Attachments

2024-11-06 10-5...

18.1 MiB

2024-10-29 16-2...

3.2 MiB

image-20241029-...

191.2 KiB

Child issues

ESFJ-1224 Issue Creation (Parent) - Create subtask from share issue

Backlog

ESFJ-1225 Issue Creation (Parent) - pick parent on share board/jql/roadmap

Backlog

Linked issues

relates to

ESFJ-1206 Implement support for issue transition screens

Released

Activity

Show:

Automation for Jira 6 December 2024, 09:43

Hello @Mykhailo Iereshchenko,

Please merge code to dev branch.
This is the best moment to add more information that can be helpful to prepare release notes.

Can you prepare short overview of change that can be used in release notes?
Please provide short GIF that showcase feature.
If GIF make no sense, can you provide image that highlights feature that can be used in release notes (cropped & annotated)?

Polina Naumenko 6 December 2024, 09:42

Improvement implemented - QA env

Polina Naumenko 3 December 2024, 14:35

[00000000e8c06b60] 2024-12-03T15:33:14.892+01:00 ERROR 833110 --- [XNIO-1 task-11] o.a.j.s.config.CustomExceptionHandler    : Error in request: ServletWebRequest: uri=/issue/99123450-361d-4676-81f8-c6f2f988872f/create;client=79.184.249.241ovh.atlasinc.connect.jira.Jira$JiraException: POST https://np1.atlassian.net/rest/api/3/issue failed with HTTP status code 400    at ovh.atlasinc.connect.jira.Jira$HttpErrorHandler.apply(Jira.java:1556)    at ovh.atlasinc.connect.jira.Jira$HttpErrorHandler.apply(Jira.java:1541)    at ovh.atlasinc.guarana.http.HttpClient.checkHttpStatus(HttpClient.java:387)    at ovh.atlasinc.guarana.http.HttpClient.exchange(HttpClient.java:372)    at ovh.atlasinc.guarana.http.HttpClient.exchange(HttpClient.java:354)    at ovh.atlasinc.guarana.http.HttpClient.post(HttpClient.java:151)    at ovh.atlasinc.connect.jira.Jira.createIssue(Jira.java:135)    at ovh.atlasinc.jira.share.share.external.SharePageController.createIssue(SharePageController.java:287)    at java.base/jdk.internal.reflect.DirectMethodHandleAccessor.invoke(DirectMethodHandleAccessor.java:103)    at java.base/java.lang.reflect.Method.invoke(Method.java:580)    at org.springframework.web.method.support.InvocableHandlerMethod.doInvoke(InvocableHandlerMethod.java:205)    at org.springframework.web.method.support.InvocableHandlerMethod.invokeForRequest(InvocableHandlerMethod.java:150)    at org.springframework.web.servlet.mvc.method.annotation.ServletInvocableHandlerMethod.invokeAndHandle(ServletInvocableHandlerMethod.java:118)    at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.invokeHandlerMethod(RequestMappingHandlerAdapter.java:884)    at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.handleInternal(RequestMappingHandlerAdapter.java:797)    at org.springframework.web.servlet.mvc.method.AbstractHandlerMethodAdapter.handle(AbstractHandlerMethodAdapter.java:87)    at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:1081)    at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:974)    at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:1011)    at org.springframework.web.servlet.FrameworkServlet.doPost(FrameworkServlet.java:914)    at jakarta.servlet.http.HttpServlet.service(HttpServlet.java:547)    at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:885)    at jakarta.servlet.http.HttpServlet.service(HttpServlet.java:614)    at io.undertow.servlet.handlers.ServletHandler.handleRequest(ServletHandler.java:74)    at io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:129)    at org.springframework.web.filter.RequestContextFilter.doFilterInternal(RequestContextFilter.java:100)    at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:116)    at io.undertow.servlet.core.ManagedFilter.doFilter(ManagedFilter.java:67)    at io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:131)    at org.springframework.web.filter.FormContentFilter.doFilterInternal(FormContentFilter.java:93)    at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:116)    at io.undertow.servlet.core.ManagedFilter.doFilter(ManagedFilter.java:67)    at io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:131)    at org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:201)    at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:116)    at io.undertow.servlet.core.ManagedFilter.doFilter(ManagedFilter.java:67)    at io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:131)    at org.springframework.web.filter.ForwardedHeaderFilter.doFilterInternal(ForwardedHeaderFilter.java:153)    at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:116)    at io.undertow.servlet.core.ManagedFilter.doFilter(ManagedFilter.java:67)    at io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:131)    at io.undertow.servlet.handlers.FilterHandler.handleRequest(FilterHandler.java:84)    at io.undertow.servlet.handlers.security.ServletSecurityRoleHandler.handleRequest(ServletSecurityRoleHandler.java:62)    at io.undertow.servlet.handlers.ServletChain$1.handleRequest(ServletChain.java:68)    at io.undertow.servlet.handlers.ServletDispatchingHandler.handleRequest(ServletDispatchingHandler.java:36)    at io.undertow.servlet.handlers.RedirectDirHandler.handleRequest(RedirectDirHandler.java:68)    at io.undertow.servlet.handlers.security.SSLInformationAssociationHandler.handleRequest(SSLInformationAssociationHandler.java:117)    at io.undertow.servlet.handlers.security.ServletAuthenticationCallHandler.handleRequest(ServletAuthenticationCallHandler.java:57)    at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)    at io.undertow.security.handlers.AbstractConfidentialityHandler.handleRequest(AbstractConfidentialityHandler.java:46)    at io.undertow.servlet.handlers.security.ServletConfidentialityConstraintHandler.handleRequest(ServletConfidentialityConstraintHandler.java:64)    at io.undertow.security.handlers.AuthenticationMechanismsHandler.handleRequest(AuthenticationMechanismsHandler.java:60)    at io.undertow.servlet.handlers.security.CachedAuthenticatedSessionHandler.handleRequest(CachedAuthenticatedSessionHandler.java:77)    at io.undertow.security.handlers.AbstractSecurityContextAssociationHandler.handleRequest(AbstractSecurityContextAssociationHandler.java:43)    at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)    at io.undertow.servlet.handlers.SendErrorPageHandler.handleRequest(SendErrorPageHandler.java:52)    at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)    at io.undertow.servlet.handlers.ServletInitialHandler.handleFirstRequest(ServletInitialHandler.java:276)    at io.undertow.servlet.handlers.ServletInitialHandler$2.call(ServletInitialHandler.java:135)    at io.undertow.servlet.handlers.ServletInitialHandler$2.call(ServletInitialHandler.java:132)    at io.undertow.servlet.core.ServletRequestContextThreadSetupAction$1.call(ServletRequestContextThreadSetupAction.java:48)    at io.undertow.servlet.core.ContextClassLoaderSetupAction$1.call(ContextClassLoaderSetupAction.java:43)    at io.undertow.servlet.handlers.ServletInitialHandler.dispatchRequest(ServletInitialHandler.java:256)    at io.undertow.servlet.handlers.ServletInitialHandler$1.handleRequest(ServletInitialHandler.java:101)    at io.undertow.server.Connectors.executeRootHandler(Connectors.java:393)    at io.undertow.server.HttpServerExchange$1.run(HttpServerExchange.java:859)    at org.jboss.threads.ContextHandler$1.runWith(ContextHandler.java:18)    at org.jboss.threads.EnhancedQueueExecutor$Task.run(EnhancedQueueExecutor.java:2513)    at org.jboss.threads.EnhancedQueueExecutor$ThreadBody.run(EnhancedQueueExecutor.java:1538)    at org.xnio.XnioWorker$WorkerThreadFactory$1$1.run(XnioWorker.java:1282)    at java.base/java.lang.Thread.run(Thread.java:1583)

Polina Naumenko 26 November 2024, 14:13

service management project - components

Polina Naumenko 15 November 2024, 13:21

{    "message": "{customfield_10061=Specify a valid 'id' or 'name' for Category} (Error code: 0000000008fa6c46)"}

Project: work management

 {    "id": "customfield_10061",    "key": "customfield_10061",    "name": "Category",    "untranslatedName": "Category",    "custom": true,    "orderable": true,    "navigable": true,    "searchable": true,    "clauseNames": [      "Category[Category]",      "cf[10061]"    ],    "schema": {      "type": "option",      "custom": "com.atlassian.jira.plugin.system.customfieldtypes:jwm-category",      "customId": 10061    }

Polina Naumenko 15 November 2024, 13:11

Request type: No request type by default

Polina Naumenko 15 November 2024, 13:03

{"message": "{customfield_10052=Specify a valid 'id' or 'name' for Pending reason, customfield_10053=Operation value must be an array of group objects, customfield_10050=Specify a valid 'id' or 'name' for Urgency} (Error code: 000000006f226aa3)"}

  {    "id": "customfield_10052",    "key": "customfield_10052",    "name": "Pending reason",    "untranslatedName": "Pending reason",    "custom": true,    "orderable": true,    "navigable": true,    "searchable": true,    "clauseNames": [      "cf[10052]",      "Pending reason",      "Pending reason[Dropdown]"    ],    "schema": {      "type": "option",      "custom": "com.atlassian.jira.plugin.system.customfieldtypes:select",      "customId": 10052    }

Polina Naumenko 6 November 2024, 09:51

@Mykhailo Iereshchenko when a ticket is being created in Jira

priority is Medium by default

The field is empty in ES:

Unable to open a new created share

long name does not fix in a frame

should an external user be able to create a new label like in Jira?

Currently he can only select from a list of created ones

not sure what is with ‘Your new issue was created but could not be opened’, i tried to find a sequence of steps to reproduce it but every time it’s random to me, most of the time it happens when i fill out all fields

Mykhailo Iereshchenko 5 November 2024, 16:17

We also do not support following types: request-language, affected services, team, user

Polina Naumenko 31 October 2024, 15:19

@Mykhailo Iereshchenko

Missing Reporter, Assignee, Team

Mykhailo Iereshchenko 31 October 2024, 11:02

@Polina Naumenko color issue is fixed

Polina Naumenko 29 October 2024, 15:26

Components, Fix versions, labels are not in dark mode

Create button in Create issue window doesn’t work @Mykhailo Iereshchenko

Polina Naumenko 29 October 2024, 13:01

@Mykhailo Iereshchenko

create button is not displayed in the preview and a share

The button also does not function

Automation for Jira 18 October 2024, 08:54

Hello @Mykhailo Iereshchenko

This is the best moment to add more information that can be helpful for tester.

What areas are affected?
What are potential edge cases?
Was it checked for XSS problems?
Does change affect security, is new data exposed?

Please attach - Before / After screenshot if possible.

Automation for Jira 24 September 2024, 06:06

Hello [~accountid:],
Task is ready for review.

@Mykhailo Iereshchenko please make sure reviewer
have easy access to contend to be reviewed.

If this is code change. Please make sure PR is created.
If this is new documentation, blogpost, etc. Please provide link to page.

Released

Details

Priority

Medium

More fields

Created: 9 February 2024, 21:34 Updated: 13 January 2025, 15:24

Enable issue and custom field population in issue creation for external users

Description

Accepted criteria

Fields

Attachments

Child issues

Linked issues

Activity

Details

Priority

More fields

Assignee

Reporter

Labels

Due date

Original estimate

Time tracking

Fix versions

Affects versions

Components

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Enable issue and custom field population in issue creation for external users

Description

Accepted criteria

Fields

Attachments

Child issues

Linked issues

Activity

Details

Priority

More fields

Assignee

Reporter

Labels

Due date

Original estimate

Time tracking

Fix versions

Affects versions

Components