Ensure that External Share mirrors the time tracking format of the user's Jira instance.

This includes the time display format, working hours per day, working days per week, and default units which may be customized by the user.

Currently only the “Pretty“ time display format is displayed with the 8 hours working hours and 5 days working week.

Jira Time Tracking

To view your instance time tracking settings, navigate to Jira settings, Issues and time tracking, edit global settings.